CASE STUDY:
How We Helped an Automotive Leader Cut Costs by more than Half with Electronic Signatures
The Challenge:
A Pandemic-Induced Halt to Business Operations
When COVID-19 forced auto dealerships across the U.S. and Canada to shut down, the automotive industry faced an urgent challenge—how to keep vehicle sales moving when in-person paperwork was no longer an option. It needed a fast, secure, and cost-effective way to digitize contracts while ensuring a seamless experience for dealerships and customers. The solution had to integrate smoothly with existing applications, be widely accepted across the industry, offer an intuitive user experience, and remain cost-effective. With operational continuity on the line, they turned to us for a strategic sourcing solution—fast.
The Strategy:
Smart Vendor Selection & Cost Optimization
Procurement needed to find a solution that met all technical and compliance requirements while delivering significant cost savings. We partnered to execute a streamlined vendor evaluation and negotiation process. We conducted an in-depth review of seven electronic signature providers, assessing integration capability, industry acceptance, user experience, and price. After careful analysis, we identified a new supplier that not only met all functional requirements but also reduced costs by much more than 50% compared to the incumbent vendor. Through strategic negotiation, we secured favorable contract terms that maximized savings without compromising quality.
The Results:
A Game-Changer
We didn’t just find a replacement—we helped make a seamless transition from manual paperwork to digital contracts, ensuring dealerships could resume transactions quickly and prevent revenue loss. The new solution accelerated digital adoption, improved the customer experience, and positioned them for long-term innovation, all while cutting costs significantly. By leveraging our procurement expertise, we helped turn a crisis into an opportunity to transform the way they do business.